Privacy policy
Effective Date: August 2026
On The Mic Training (“On The Mic Training,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, submit an inquiry or application, register for a program or service, or otherwise interact with us.
1. Information We Collect
Depending on how you interact with On The Mic Training, we may collect personal information such as:
Your name
Email address
Telephone number
Mailing or billing address
Information you submit through contact, inquiry, registration, or application forms
Information relating to programs, courses, or services you are interested in
Communications you send to us
Payment and transaction information, where applicable
Information you voluntarily provide when communicating with us
When you visit our website, certain technical information may also be collected automatically, such as:
IP address
Browser type
Device and network information
Pages visited
Referring website or source
Website interactions
Dates and times of visits
General website usage and traffic information
We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy or otherwise communicated to you at the time of collection.
2. How We Use Your Information
We may use personal information to:
Respond to inquiries and requests
Provide information about our programs, courses, and services
Process applications, registrations, or enrolments
Provide and administer our programs and services
Communicate with prospective, current, and former students
Process transactions and maintain appropriate business records
Send administrative or service-related communications
Send marketing communications where you have consented to receive them
Operate, maintain, secure, and improve our website
Understand how visitors use our website
Diagnose technical issues and prevent misuse or fraud
Comply with legal and regulatory obligations
We will not use personal information for a materially different purpose without obtaining consent where required by law.
3. Website Hosting and Squarespace
Our website is hosted by Squarespace. When you visit this website, Squarespace may process information on our behalf in order to provide website hosting, security, analytics, and related website functionality.
This can include information about your browser, network, device, IP address, the pages you visit, your interactions with the website, and information collected through cookies and similar technologies.
4. Website Analytics
We may use website analytics to understand how visitors find and interact with our website and to help us improve its performance and content.
Analytics information may include data such as:
Traffic sources
Pages visited
Website interactions and clicks
Device and browser information
IP address
Approximate geographic information
Visit dates and times
5. Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
6. Forms and Communications
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Pipedrive, our form hosting provider, so that they can provide website services to us and help us manage our relationship with you.
7. Email and Marketing Communications
If you subscribe to receive updates or otherwise consent to marketing communications from us, we may use your contact information to send you information about On The Mic Training, including programs, courses, events, news, or other relevant updates.
We use Pipedrive to help manage our contacts and email communications. Information you provide when subscribing or communicating with us may be processed by Pipedrive on our behalf for these purposes.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary administrative or service-related communications relating to an existing relationship with you.
8. Applications, Registration and Student Information
If you apply for or register for an On The Mic Training program, we may collect additional information necessary to evaluate your application, process your registration, communicate with you, and administer your participation in our programs.
Information collected as part of an application or enrolment process may be subject to additional notices, policies, agreements, or requirements provided during that process.
9. Payments
If payments are accepted through our website or through a third-party payment or registration service, payment information may be processed directly by the applicable payment provider.
On The Mic Training may receive information relating to the transaction, such as your name, contact information, transaction amount, payment status, and transaction details.
Payment providers process payment information according to their own privacy and security practices.
10. Third-Party Services
Our website may use or link to third-party platforms and services for functions such as:
Video or audio hosting
Forms and applications
Customer relationship management
Email communications
Analytics
Social media
Scheduling
Payments
Registration or enrolment
When you interact with an embedded third-party service, that provider may receive information about your device or your interaction with the service.
Third-party services operate according to their own privacy policies and practices. We encourage you to review the privacy policies of any third-party services you choose to use.
11. Embedded Media and External Links
Our website may contain embedded video, audio, maps, social media content, or other media provided by third parties.
Loading or interacting with this content may allow the third-party provider to receive technical information, such as your IP address, browser or device information, or information about your interaction with the embedded content.
Our website may also contain links to external websites. On The Mic Training is not responsible for the privacy practices or content of third-party websites.
12. How We Share Personal Information
We do not sell personal information.
We may disclose personal information to service providers that help us operate our organization and provide our programs and services, including providers involved in website hosting, communications, technology, analytics, registration, payments, or administrative functions.
These providers may process personal information on our behalf for the purposes for which they have been engaged.
We may also disclose information where required or permitted by law, including where necessary to comply with a legal obligation, protect our rights or the rights and safety of others, investigate misuse, or respond to lawful requests from authorities.
13. Processing Outside Canada
Some of the service providers we use may process or store information outside British Columbia or Canada.
As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, law enforcement, or governmental authorities in that jurisdiction where permitted by applicable law.
14. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet our legal, regulatory, administrative, and legitimate business requirements.
Retention periods may vary depending on the nature of the information and our relationship with you.
When personal information is no longer reasonably required, we take appropriate steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.
15. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
16. Your Privacy Rights
Subject to applicable law, you may request access to personal information that On The Mic Training holds about you and request the correction of information that is inaccurate or incomplete.
You may also withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
Depending on the circumstances and applicable law, additional privacy rights may apply.
To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.
17. Children and Minors
Our website and programs may be accessed by individuals under the age of majority.
Where consent from a parent, guardian, or other authorized person is required by applicable law or appropriate to the nature of the information being collected, we may request that consent before collecting or using the relevant personal information.
Parents or guardians who have questions about personal information relating to a minor may contact us using the information below.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal obligations.
When we make changes, we will update the effective date displayed at the top of this page. We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have another privacy-related concern, please contact:
On The Mic Training
101 Powell Street
Vancouver, BC Canada V6A 1G2
+1 604-669-0654