Tuition Refund Policy

Approved Programs – In-class, Combined Delivery, or Synchronous Distance Delivery Refund Due
Before program start date, institution receives a notice of withdrawal or provides a notice of dismissal:
  • No later than seven days after student signed the enrolment contract, and
  • Before the program start date.
100% of tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials, and unused aircraft utilization fees.
  • More than seven days after student signed the enrolment contract, and
  • Before the program start date.
Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
After the program start date, the institution provides a notice of dismissal or receives a notice of withdrawal (applies to all programs):
  • No later than seven days after the program start date, the institution provides a notice of dismissal or receives a notice of withdrawal.
Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than solely-asynchronous distance-education-only programs):
  • After the program start date, and up to and including 10% of instruction hours have been provided.
Institution may retain up to 10% of tuition paid or payable under a contract.
  • After the program start date, and after more than 10% but before 30% of instruction hours have been provided.
Institution may retain up to 30% of tuition paid or payable under a contract.
  • After the program start date, and after more than 30% but before 50% of instruction hours have been provided.
Institution may retain up to 50% of tuition paid or payable under a contract.
  • After the program start date, and after more than 50% of instruction hours have been provided.
No refund due
Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by asynchronous distance education):
  • A student does not attend the first 30% of the program.
Institution may retain up to 50% of the tuition paid under a contract.
Approved Programs – All Delivery Methods Refund Due
Student enrolled in a program without having met the admission requirements for the program
  • If the student did not misrepresent the student’s knowledge or skills when applying for admission and the registrar orders the institution to refund tuition and fees.
100% tuition and all related fees, including application fees

Completed means the student has received an evaluation of their performance for the specified percentage of hours of instruction. Only hours of instruction for which the student received an evaluation should be included in the calculation of a tuition refund. If a student completed a portion of a program for which they did not receive an evaluation, that portion should not be included in the calculation of the percentage of the program completed.

The institution must pay the tuition or fee refund within 30 days after receiving notice of withdrawal or refusal of study permit; providing a notice of dismissal, or the date on which the first 30% of the hours of instruction are provided (no-show).